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Privacy & Confidentiality
No matter how great the storm，when life appears like a flood of wild beasts attacking....
Ark Counselling & Consultation
Provides you with a safe environment to deal with the difficulties of the moment, allowing you to find stability and resilience.
ARKCC is the ark where you may find peace, insight and growth. It is said that the rainbow always comes after the storm. Let us at ARKCC help you find your rainbow after the storm!
At ARKCC (“ARK Counselling and Consultation”), we believe that everyone has the equal right to the highest attainable standard of physical and mental health, which includes access to all mental health support, psychotherapy and counselling services. Everyone deserve to be treated with dignity and respect regardless of their status.
We believe that people with mental illness are entitled to fair treatment, and they should:
Be treated with respect and dignity
Have their privacy protected
Receive services appropriate for their age and culture
Understand treatment options and alternatives
Get care that doesn’t discriminate on the basis of age, race, or type of illness
Founded in April 2018, ARKCC aimed to be one of the best and distinguish center in Malaysia, providing state of art mental health facilities to individuals, couples and families.
It is our mission to advocate on the important of mental health care and we strive our best to ensure that the general public is able to access to it too. We stay creative and innovative, leverage on the latest technology and alternate resources, such as Facebook and Blogger, serviced office and etc. to keep our operating cost minimum to maintain a competitive edge in providing our utmost professional services to our clients, at affordable and reasonable rate.
Our counsellors are all licensed and registered with Lembaga Kaunselor Malaysia (“LKM”), with a minimum of master degree in counselling and relevant certification. Like our diverse team, we embrace multicultural and differences regardless of age, race, gender, belief, culture, orientation and etc. Yet, we shared the same vision to uphold our professionalism, values and ethic, be reliable and accountable in our works, and able to bring positive impact to lives. (Click here to find out more about our team)
Our services are focus on psychoeducation, training, professional counselling session and emotional support that fall within our expertise, in the area where we are mastered and trained intensively. ARKCC is also a certified service provider of the Continuous Professional Development (CPD) Programme by LKM. CPD is part of the licensure requirement for practicing counsellor to renew their license, and ARKCC is proud to be one of the few Training Provider accredited by LKM to assists in the professional development for the counsellors in Malaysia. (Click here to check our accreditation from LKM Website) Often, we work closely with other psychiatrist and clinical psychologist too for psychological assessment, diagnosis and medical treatment, for the best interest of our client. (Click here to find out more about our services)
Accessible l Reliable l Keeping-Promise
Our commitment to professionalism is way beyond just dressing smart, doing good job, having advanced degrees or other certifications, framed and hung on the office wall. All our counsellors are certified and licensed to practice, that we have worked in a serious, thoughtful and sustained way to master the specialized knowledge that needed to succeed in mental health profession (where appropriate, have the degrees and certifications that serve as the foundation of this knowledge); and that we keep this knowledge up-to-date, committed and continuously develop and improve our skills and competency, so that we can continue to deliver the best work possible to our clients. We exhibit qualities of honesty and integrity in our work. We practice within our expertise and if the client’s concern and issues falls outside our scope of expertise, we are not afraid to admit it and refer it to the right professionals, where appropriate. Staying humble is the key to grow, we immediately ask for help when it is needed, and we are willing to learn from others.
Confidentiality is an important aspect of counselling. Our counsellors follow the professional, legal and ethical guidelines of the Lembaga Kaunselor Malaysia (“LKM”) and the relevant professional body where our counsellors are regulated. As a part of our service provision, we are required to maintain confidential records of all counselling sessions. This information is not available to any other party without client’s expressed written permission, except in the very exceptional circumstances; where client or someone else could be at risk of serious harm, or where required by law. Our primary goal is to provide client with a safe environment in which they feel comfortable to discuss their concerns.
We focus on person rather than problems. We believed that everyone is different and, therefore, everyone’s view of his or her own world, and ability to manage it, should be trusted. We believed that our clients have the power to find the best solutions for themselves and make appropriate changes in their lives. We accept client as who they are unconditionally, be empathetic and non-judgmental to convey our feelings of understanding, trust, and confidence that encourage our clients to make their own decisions and choices. We strive to understand and accept clients’ thoughts and feelings completely while being congruence to carry no air of authority or professional superiority but, instead, present a true and accessible self that clients can see is honest and transparent.
ARK COUNSELLING & CONSULTATION ("ARKCC", “us”, “we”, or “our”) operates the www.arkccmy.com website (the “Service”).
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Statement. Unless otherwise defined in this Privacy Statement, terms used in this Privacy Statement have the same meanings as in our Terms and Conditions, accessible from www.arkccmy.com
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
First Name and Last Name
Contact or Phone Number
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malaysia and process it there.
Your consent to this Privacy Statement followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
We may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of ARKCC
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We do not knowingly collect personally identifiable information from anyone under the age of 18 (“Children” or "Minor"). If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Statement
We may update our Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on this page. You are advised to review this Privacy Statement periodically for any changes. Changes to this Privacy Statement are effective when they are posted on this page.
! PRIVACY & CONFIDENTIALITY in Counselling and Related Services
Our counsellors work to the Kod Etika Kaunselor of the Lembaga Kaunselor Malaysia.
All information shared with the counsellor is private and confidential, including scheduling of or attendance at appointments, content of your sessions, progress in counselling, and your records are confidential. Your information will not be released to others without your signed permission, and you may request in writing to your counsellor to release specific information about your counselling to persons you designate. However, please note that any communication through email, text or telephone is not secure and privacy cannot be guaranteed.
A counsellor would consider breaking confidentiality only in very exceptional circumstances; where you or someone else could be at risk of serious harm, or where required by law.
EXCEPTIONS TO CONFIDENTIALITY:
If there is evidence of clear and imminent danger of harm to self and/or others, a counsellor is legally required to report this information to the authorities responsible for ensuring safety.
When a minor (any person under 18 years of age) is involved.
A court order, issued by a judge, may require a counsellor to release information contained in records and/or require a counsellor to testify in a court hearing.
The counselling staff works as a team. Your counsellor may consult with other counselling staff to provide the best possible care. These consultations are for professional and training purposes.
If you have any questions about this Privacy Statement, please contact us by email: email@example.com