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Privacy Statement

ARK COUNSELLING & CONSULTATION ("ARKCC", “us”, “we”, or “our”) operates the website (the “Service”).

This section informs you of our privacy policy regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Statement. Unless otherwise defined in this Privacy Statement, terms used in this Privacy Statement have the same meanings as in our Terms and Conditions, accessible from

Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • First Name and Last Name

  • Email address

  • Contact or Phone Number

Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malaysia and process it there.

Your consent to this Privacy Statement followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data
We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of ARKCC

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability

Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Children’s Privacy
We do not knowingly collect personally identifiable information from anyone under the age of 18 (“Children” or "Minor"). If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Statement
We may update our Privacy Statement from time to time. We will notify you of any changes by posting the new Privacy Statement on this page. You are advised to review this Privacy Statement periodically for any changes. Changes to this Privacy Statement are effective when they are posted on this page.

! PRIVACY & CONFIDENTIALITY in Counselling and Related Services

Our counsellors work to the Kod Etika Kaunselor of the Lembaga Kaunselor Malaysia.


All information shared with the counsellor is private and confidential, including scheduling of or attendance at appointments, content of your sessions, progress in counselling, and your records are confidential. Your information will not be released to others without your signed permission, and you may request in writing to your counsellor to release specific information about your counselling to persons you designate. However, please note that any communication through email, text or telephone is not secure and privacy cannot be guaranteed.

A counsellor would consider breaking confidentiality only in very exceptional circumstances; where you or someone else could be at risk of serious harm, or where required by law.


  • If there is evidence of clear and imminent danger of harm to self and/or others, a counsellor is legally required to report this information to the authorities responsible for ensuring safety.

  • When a minor (any person under 18 years of age) is involved.

  • A court order, issued by a judge, may require a counsellor to release information contained in records and/or require a counsellor to testify in a court hearing.

  • The counselling staff works as a team. Your counsellor may consult with other counselling staff to provide the best possible care. These consultations are for professional and training purposes.

Contact Us

If you have any questions about this Privacy Statement, please contact us by email:

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